We are honored to have made the Business North Carolina list as one of the state’s best workplaces. And no matter the location, each of our teams shares the same mission – and the same core values:
- Wow the Customer
This means doing the little things – as well as the big things – that blow people away. Create extraordinary experiences they’ll tell others about. Create customer loyalty by doing the unexpected.
- Own Quality
Across our organization, our strong team member retention rates mean that our customers get the benefit of the years of experience our team brings to the job every day. And for our Quality Assurance team, they know every corner of the organization understands that we all own quality in everything we do.
- Be Proactive
The earlier an issue is caught, the cheaper it is to fix it. Our line workers are always looking for blemishes, errors, etc., in the products that they touch/manage. And they know if they see something, they need to say something. Their focus is on quality at every stage of the production process to prevent defects and reduce rework, which can be costly, especially if found at late stages.
- Collaborate
Project coordinators work closely with our customers and our internal team to make sure we thoroughly understand every need and step in production so that line setup, team training and overall execution move quickly and efficiently. In co-packing, it matters that everyone knows the details and works in unison.
- Continuously Improve
Savvy line leaders who are well-trained, experienced and well-equipped with data and insights know how to identify and alleviate bottlenecks. They also know how to make sure each worker is working at a “smart” level – not hard, but smart and consistent, which helps avoid mistakes and reduces burnout. In return, our team members readily suggest and implement opportunities for improvement and identify waste.
- Have Fun
We are able to recruit and retain a superior workforce by creating a healthy, safe, fun and dynamic environment that is stimulating to line workers. These happy team members are then productive, engaged and energized, and we care for them by thinking through ergonomics, providing safety and reducing unnecessary movement.